Privacy Policy - SMS & Email - Cleaning By Jen LLC
Last Updated: 1/21/2026
Cleaning by Jen LLC is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us through SMS & email communications. By opting in to receive SMS or email messages from Cleaning by Jen LLC, you agree to the terms outlined in this Privacy Policy and our SMS & Email Terms and Conditions. If you have any questions or concerns, please contact us directly.
1. SMS & Email Consent and Communication:
When you opt-in to receive SMS/text messages or email communications from Cleaning by Jen LLC, we collect your phone number, email address and any other necessary information to communicate with you. This information is not sold or shared with third parties for marketing purposes. We respect your privacy and are committed to keeping your data secure.
2. Types of SMS & Email Communications
If you have opted to receive SMS or email messages from Cleaning by Jen LLC, you may receive communications regarding the following: customer support, appointment reminders, service updates, billing inquiries, receipts and confirmations, promotional offers & company announcements. Transactional communications (such as reminders, billing and confirmations) may still be sent as part of service fulfillment, even if you unsubscribe from promotional content.
3. Message Frequency
The frequency of SMS & email messages may vary depending on the nature of communication and services being provided. For example, you may receive up to 3-5 communications per week regarding customer support, billing inquiries, or other related communications.
4. Potential Fees for SMS Messaging & Email Costs
For SMS/text messaging, standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Email communications do not incur additional charges from Cleaning By Jen LLC.
5. Opt-In Method
You may opt-in to receive SMS messages and/or email communications from Cleaning by Jen LLC in the following ways: verbally during a conversation with a representative, written, during a service or inquiry or by initiating an SMS message to 586-648-0510, by submitting your information through our website or contact us form on this web page link
6. Opt-Out Method
You have the right to opt-out at any time: For SMS: Please reply "STOP" to any SMS message you receive from Cleaning by Jen LLC. For Email: Click the unsubscribe link in promotional emails Alternatively, you can contact us directly to request removal. You may contact us at: Phone: 586-648-0510 Email: info@cleaningbyjen.com Opt-out requests may take a short period to process.
7. Help and Support
If you are experiencing any issues or need assistance, you can reply with the keyword HELP to any SMS message you receive. Alternatively, you can contact us directly at 586-648-0510, info@cleaningbyjen.com or visit our website at https://www.cleaningbyjen.com for more information.